Shipping and delivery
We ship for all countries within EU with a delivery time of 2-7 week days. The shipping cost will be calculated at checkout. Shipment outside of EU has different delivery times – feel free to contact us at firstname.lastname@example.org for further information on delivery time. All shipment costs outside of EU will also be calculated at check out.
The estimated delivery time is 2-7 week days (within EU) after you receive the order confirmation. If the item is delayed compared to the expected delivery time, you will be notified of the expected delivery by e-mail or telephone. Delivery will take place on weekdays between 8 AM and 5 PM. If you are not home when we are delivering, the carrier will leave a message in your mailbox. When you see, this message please contact, the shipping carrier to arrange a new delivery date.
If we do not have the item in stock, after you have paid, we will contact you and inform you about the matter and tell you the estimated delivery time or suggest another product. If you are not interested, we will cancel the purchase, and you get a full refund of the purchase price. Besides that repayment, you cannot make any claim against SACKit ApS.
When receiving the ordered item(s)
It is important to always check the package(s) you receive. Does the package have visible bumps or damages? You have the right to refuse to accept the delivery. You also have the opportunity to accept the package, but sign it with reservation. This way you will make sure that the carrier is responsible for any damage to the product during transportation.
On sackit.eu, you can pay online with the following credit cards: VISA / Dankort, VISA, MasterCard, VISA Electron, American Express, and Maestro. All amounts are in EUR. All prices on sackit.eu include 25% VAT.
To place an order on sackit.eu you must provide your account number. The money is deducted only when the invoice is printed - or when the goods are sent out. However, the products will not be delivered before the card issuer approves the payment.
You have 30 days to cancel your purchase after you receive the item(s). The 30 days start from the delivery date, and if you want to return an item, you must notify SACKit via e-mail or telephone. After notifying us, you have additional 14 days to return the item. You are liable and responsible for the item until it has arrived at SACKit.
When returning, you are not entitled to a refund of the Nets fee.
You are allowed to test the product within the 30 days, but you are liable for any impairment - and SACKit estimate the impairment. We accept that you test the product as if it were in a physical store. If there is an impairment in connection with this, it will therefore be deducted from the price you paid.
We will refund the money without undue delay and no later than 14 days after giving the message that you will return the item. We may however obtain documentation that the goods has been sent, before we pay. If we have a suspicion that there is an impairment, we can wait to repay the amount until the item has returned.
Warranty and defect products
SACKit offers 2 years guarantees on all products. This warranty covers manufacturing defects and is valid from the day you receive the item.
If you receive an item that is defect when received, please contact us as soon as possible by e-mail or phone and remember to include your order number.
Information about complaints
If you have a complaint concerning a product purchased from us it may be submitted to The Danish Competition and Consumer Authority, Center for Complaint Resolutions, Carl Jacobsen Vej 35 2500 Valby. You can file a complain to the Center for Complaint Resolutions via forbrug.dk
The European Commission Online Dispute Resolution portal can also be used when filing a complaint. This is particularly relevant for consumers residing in an EU country. Complaints can be filed here: http://ec.europa.eu/odr
When filing a complaint through the EU ODR portal you will need to enter our e-mail address email@example.com.
SACKit's contact information
Gl. Gugvej 17C, 2.
CVR: 34 22 39 71
Phone: +45 69 14 93 00