Wireless charging with CHARGEit and Charge 50: adapters and troubleshooting

By Emma Holm · Updated 30 October 2026

With a wireless charger you simply put your phone down and it charges. But the adapter, placement and phone case make a big difference to whether it charges quickly or not at all. Here you'll find the guide to sackit wireless chargers in one place: Charge 50, CHARGEit, CHARGEit Stand, CHARGEit Stand Dock and CHARGEit Dual Dock.

Short answer: Place your phone in the centre of the X on the charger. The blue light shows for 30 seconds that wireless charging is active. Use a QC2.0 or QC3.0 adapter, as a standard 5V/2A adapter (QC1.0) can cause slow charging and overheating. CHARGEit Dual Dock needs a 30W adapter (9V/3A).

How do you get started with wireless charging?

sackit wireless chargers connect to the mains with the supplied USB-C cable and an adapter. An adapter is not included with Charge 50 and CHARGEit.

  1. Plug the adapter into the socket.
  2. Plug the USB end of the cable into the adapter and the USB-C end into the charger.
  3. Place your phone in the centre of the X on the charger.
  4. The blue light comes on for 30 seconds to show that wireless charging is active.

On CHARGEit Stand Dock a green light shows when the dock is on, and a blue light when wireless charging is active.

Compact wireless charger with fabric surface and aluminium frame – sackit Charge 50 Care
Charge 50 Care charges wirelessly at up to 15W.

Which adapter should you use?

The right adapter matters for both safety and charging speed. sackit recommends a QC2.0 or QC3.0 adapter for Charge 50, CHARGEit and CHARGEit Stand Dock.

Adapter type Output Recommendation
QC1.0 5V/2A (e.g. a standard phone adapter) Not recommended. It can cause overheating and faults, and some devices can't charge wirelessly with it
QC2.0 5V/2A and 9V/1.67A Recommended
QC3.0 5V/3A, 9V/2A and 12V/1.5A Recommended
30W, 9V/3A Required for CHARGEit Dual Dock Use the adapter supplied with the Dual Dock

Important: CHARGEit Dual Dock needs a 30W adapter (9V/3A) to work fully. With QC adapters, the dock or the phone can get too warm.

Fast charging requires both the adapter and the phone to support the technology. Charge 50 Care accepts 5V/3A, 9V/2.22A and 12V/1.67A and charges wirelessly at 15W, 10W, 7.5W or 5W.

Chargers and adapters

Which devices can charge wirelessly?

All Qi-certified phones and devices can charge on sackit wireless chargers. That includes many earbuds with a wireless charging case.

  • Can charge on Charge 50 Care: Qi-certified smartphones, AirPods and AirPods Pro with a wireless charging case, ROCKit, ROCKit X and WOOFit Go XQ.
  • Can't charge: Apple Watch and most other smartwatches, which use a different technology.
  • Cases: The charger works with most cases, but not with cases that contain magnets.

Charge 50 Care charges one device at a time. Earbuds such as Rock 300 (ROCKit X) and Active 200 can be charged in their case on a Qi charger.

How do you use CHARGEit as a power bank?

CHARGEit and CHARGEit Stand can also be used as a power bank without mains power. Charge them for at least 3 hours to fill the power bank.

  1. Switch on the power bank with the POWER button.
  2. Place your phone on the X to charge wirelessly, or plug the cable into the USB output.
  3. You can charge one device wirelessly and one by cable at the same time.

The power bank switches off automatically after 1 minute without use. The lights on CHARGEit show how much power is left.

Tip: Use the supplied fabric pouch when you take CHARGEit with you. When flying, the power bank belongs in your hand luggage.

Why won't the phone charge, or why does it get warm?

Problem Solution
Charging is slow Check that all cables are properly connected, and use at least a QC2.0 adapter.
The blue light flashes and the phone doesn't charge Place the phone in the centre of the charger. Switch the phone off and on again and try once more. Check that the phone supports wireless charging.
The phone or charger gets very warm Use the right adapter and never cover the charger.
Fast charging doesn't work Both the adapter and the phone must support fast charging.

Important: Don't charge devices with a steel plate or a magnetic back. It can raise the temperature and damage the device.

How do you clean the charger?

  1. Switch off the charger before cleaning.
  2. Wipe it with a damp cotton or microfibre cloth.
  3. Make sure no water gets into the USB ports.

Don't use solvents such as ethanol or toluene, and don't clean the fabric-covered surface of Charge 50.

Wireless charging in other products

Frequently asked questions

Is an adapter included?

No, an adapter is not included with Charge 50 and CHARGEit. CHARGEit Dual Dock comes with an adapter.

Can Charge 50 Care charge my Apple Watch?

No, most smartwatches use a different wireless charging technology.

Can I use Charge 50 Care on a plane?

Yes, but it must be powered via USB while in use.

Does the charger work through my phone case?

Yes, with most cases, but not with cases that contain magnets.

How long does the blue light stay on?

The blue light stays on for 30 seconds when wireless charging starts and then switches off automatically.

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