Warranty

Warranty and your legal guarantee rights

We want you to enjoy your sackit products for many years. If something goes wrong, contact us and we will help you find a solution.

2-year sackit warranty on all products

sackit provides a free two-year commercial warranty on furniture, accessories, electronics and lamps purchased by consumers from sackit.eu. The warranty starts on the day you receive the product and covers material and manufacturing defects under normal private use.

This warranty applies to products delivered to countries served by sackit.eu. It is provided by sackit ApS, Hobrovej 317A, 9200 Aalborg SV, Denmark.

For a covered defect, we will arrange a free repair or replacement, including necessary transport, labour and materials. If neither solution is possible, we will offer an appropriate price reduction or refund. An alternative product may be supplied with your agreement.

Once you have demonstrated a defect within the warranty period, we must substantiate any claim that the defect falls outside the warranty. This warranty does not restrict any more favourable rights you have under applicable law.

Your statutory rights

When you buy goods as a consumer in the EU, you are entitled by law to remedies from the seller, free of charge, if the goods do not conform to the contract. These rights are independent of, and are not affected by, the sackit warranty.

The EU legal guarantee provides protection for at least two years from delivery. Applicable national law may provide longer protection, additional remedies or more favourable rules. Those rights continue to apply, including after the sackit warranty has expired.

Goods must meet the requirements of applicable law, including matching their description and having the quality, functionality and durability you can reasonably expect.

You may request repair or replacement under the conditions set by applicable law. These remedies must be provided free of charge, within a reasonable time and without significant inconvenience. Where the legal conditions are met, you may be entitled to a price reduction or termination of the purchase and a refund.

Any mandatory national rules concerning evidence, notification deadlines or the extension of protection following repair also apply. The warranty exclusions below do not remove your statutory rights.

For more information, visit Your Europe: legal guarantees for consumers.

What the sackit warranty does not cover

The commercial warranty does not cover faults or damage caused by:

• Normal wear and tear, including normal wear of fabric, upholstery and decorative stitching.
• Misuse, accidents or external damage.
• Inadequate maintenance or storage contrary to the product’s care instructions.
• Modifications or third-party materials that caused the fault or damage.
• Use or loading beyond what can reasonably be expected under normal private use.

Normal compression of bean bag filling over time is not a manufacturing defect. If needed, the filling can be topped up with additional EPS beads.

The presence of a modification, third-party material or signs of wear does not automatically invalidate the warranty. We assess whether it caused the fault being claimed.

These exclusions do not exclude material or manufacturing defects in upholstery or decorative stitching, or limit remedies available under applicable consumer law.

How to make a claim

1. Contact info@sackit.dk and describe the problem.
2. Include your order number or other evidence of purchase and, where possible, photographs showing the fault.
3. We will assess the claim and agree the next steps with you, including any necessary collection or return.

Product registration is not required to use the standard warranty or your statutory rights. An original paper receipt or original packaging is not an absolute requirement, provided the purchase can be established and any returned product is packaged safely.

Please contact us promptly after discovering a fault. Any notification requirements under applicable national law remain in force.

Six extra months through product registration

Register your product to receive six additional months of commercial warranty on the same terms, giving a total warranty period of 30 months from delivery.

This extension does not replace or shorten your statutory protection. Registration is optional and is not required for the standard two-year warranty.

Register your product.

Previously granted warranties

If a longer warranty was included or promised when you purchased your product, that warranty remains valid under the terms applicable to your purchase. These updated terms do not shorten previously granted warranties.

Warranty provider

sackit ApS
Hobrovej 317A
9200 Aalborg SV
Denmark
Company registration number: DK 34223971
Email: info@sackit.dk
Telephone: +45 39 39 29 39

Updated: 1 October 2026. These terms apply to consumer purchases. Business purchases are governed by the applicable B2B terms.