How to pair sackit headphones via Bluetooth

By Emma Holm · Updated 30 October 2026

Your headphones won't show up on your phone, or only one earbud plays? Here you'll find the guide to pairing sackit headphones and earbuds via Bluetooth, all in one place. It covers the Touch series, the Rock earbuds, Active 200, Speak 200 and WOOFit Headphones, including older models with names like TOUCHit and ROCKit.

Short answer: On sackit Touch headphones, hold the X button for 10 seconds. After 5 seconds you'll hear the power-on sound, and after 10 seconds the light flashes red and blue, so they're ready to pair. Earbuds enter pairing mode when you take them out of the charging case. Then select the headphones under Bluetooth on your phone or computer.

How do you put the headphones in pairing mode?

The headphones must be in pairing mode before your phone can find them the first time. There are two ways to do it, depending on the type.

Over-ear and on-ear (Touch series)

1. Make sure the headphones are switched off.
2. Hold the X button for 10 seconds. After 5 seconds you'll hear the power-on sound. Keep holding for another 5 seconds.
3. The light now flashes red and blue alternately. The headphones are ready to pair.
4. Turn on Bluetooth on your phone or computer and select the headphones in the list.
5. When the light flashes blue, the headphones are connected. Start your music.

On WOOFit Headphones the button is called the MFB button. The steps are the same: hold it for 10 seconds until the light alternates between red and blue.

Earbuds (Rock, Active and Speak)

1. Take both earbuds out of the charging case. The earbuds switch on automatically and flash white.
2. After a few seconds the two earbuds connect to each other (True Wireless Stereo), and one starts flashing red and white.
3. Turn on Bluetooth on your phone and select the earbuds in the list.

Tip: Keep your phone and headphones within 1 metre of each other during the first pairing. That's the quickest way.

What are the headphones called in the Bluetooth list?

Many sackit headphones have changed name. That's why they may appear under their old name in your phone's Bluetooth list. The table shows how each model enters pairing mode and which name to look for.

Model	How to enter pairing mode	Name in the Bluetooth list	Light in pairing mode
Touch 100	Hold the X button for 10 sec.	SACKit Touch 100	Red and blue
Touch 150 (TOUCHit S)	Hold the X button for 10 sec.	TOUCHit S or SACKit Touch 150	Red and blue
Touch 200	Hold the X button for approx. 10 sec.	Select the headset in the list	Red and blue
Touch 250 (TOUCHit On-ear)	Hold the X button for 10 sec.	TOUCHit or SACKit Touch 250	Red and blue
Touch 300	Hold the X button for 10 sec.	SACKit Touch 300	Red and blue
Touch 350 (TOUCHit Over-ear)	Hold the X button for 10 sec.	TOUCHit Over-Ear or SACKit Touch 350	Red and blue
Rock 100 (ROCKit S)	Take them out of the case, or hold the button for 10 sec.	ROCKit S or SACKit Rock 100	Red and white
Rock 250 (ROCKit)	Take them out of the case	ROCKit L or SACKit Rock 250	Left flashes red and white
Rock 300 (ROCKit X)	Take them out of the case, or hold the X button for 10 sec.	ROCKit X or SACKit Rock 300	Red and white
Active 200	Take them out of the case	SACKit Active 200	Red and white
WOOFit Headphones	Hold the MFB button for 10 sec.	WOOFit Headphones	Red and blue

If you have a newer model such as Touch 310, Touch 400 or Touch 410, follow the quick start guide that came in the box. You'll also find the guides under user manuals.

How do you connect to a new phone or computer?

Turn off Bluetooth on the device the headphones were last connected to, then put them in pairing mode again. The headphones automatically connect to the last device when switched on. If the old device is still connected, the new one can't find them.

1. Disconnect, or turn off Bluetooth on the old device.
2. Switch off the headphones.
3. Put them in pairing mode as described above.
4. Select the headphones on the new device.

Rock 100 and Rock 300 can remember up to 8 devices. If you pair a ninth, they forget the device that was added first.

Can the headphones connect to two devices?

Yes, Touch 100, Touch 200 and Touch 300 support Bluetooth Multipoint and can connect to two devices at the same time, such as a computer and a phone. Touch 410 also has Bluetooth Multipoint.

• Switch between devices by pausing on one and pressing play on the other.
• When your phone rings, the headphones switch to the call automatically.

To add a second device while the first is connected:

1. Switch off the headphones.
2. Hold the X button for 10 seconds until the light flashes red and blue.
3. Turn on Bluetooth on the new device and select the headphones.

How do you use the touch controls on earbuds?

On Rock 250, Rock 300 and Speak 200 you control music, volume and calls by tapping the left and right earbud. Left turns the volume down, right turns it up.

Function	Left earbud	Right earbud
Volume	1 tap: down	1 tap: up
Change track	Hold: previous	Hold: next
Play/pause	2 taps	2 taps
Siri or Google (Rock 250 and 300)	3 taps	3 taps
ANC and Voice-Through	Hold 2 sec. (Rock 300: VoiceThrough; Speak 200: switches between ANC and VoiceThrough)	Hold 2 sec. (Rock 300: ANC; Speak 200: same as left)

To change track, hold for 1 second on Rock 300 and Speak 200, and for 2 seconds on Rock 250. You answer and end calls with 2 taps on Rock 250 and Rock 300. On Speak 200 you answer with 1 tap and end with 2 taps.

How do you reset earbuds?

Reset your earbuds if they won't connect to each other, or if only one plays. Always start by forgetting the earbuds under Bluetooth on your phone and turning Bluetooth off.

Rock 100 (ROCKit S) and Rock 250 (ROCKit)

1. Put both earbuds in the case and take them out again.
2. Hold one earbud for 5 seconds until it flashes red and switches off.
3. Hold again for 5 seconds until it flashes red and white continuously.
4. Tap quickly 5 times. When it flashes red, it has been reset. It may take a few attempts.
5. Repeat with the other earbud.
6. Put both in the case, wait 10 seconds and take them out at the same time.

Rock 300 (ROCKit X)

1. Switch off both earbuds by holding each one for about 5 seconds until the light is red.
2. Switch one on by holding it for about 5 seconds until the light flashes white.
3. Wait until it flashes red and white.
4. Tap quickly 6 times on sackit Rock 300. On an older ROCKit X, tap 3 times.
5. Put the earbud in the case and repeat with the other one.
6. Take both out. The earbuds connect to each other automatically and are ready to pair when one flashes red and white.

Speak 200

1. Put the switched-on earbuds in the case and keep the lid open.
2. Hold the button on the case for 10 seconds.
3. If all 4 lights on the case flash at the same time and then stay lit for 3 seconds, the reset has worked. If they flash 10 times, try again.

Important: A reset deletes all saved devices, so you'll need to pair the earbuds with your phone again afterwards.

What should you do if the headphones don't work?

Most problems are solved by forgetting the headphones under Bluetooth and pairing them again. The table shows the most common problems and solutions.

Problem	Solution
The connection drops or stutters	Select "forget" or "remove" for the headphones under Bluetooth and pair them again.
Connected, but no sound	Check the volume on the device. Select the headphones manually as the audio output on the device or in the app. If you're using a cable, check that the plug is fully inserted.
The two earbuds aren't connected to each other	Reset the earbuds and connect them to the device again.
Only the right earbud plays (Rock 250)	Check whether the phone is connected to "ROCKit R" instead of "ROCKit L". If so, reset the earbuds.
The earbuds don't switch off in the case	The case has run out of power. Switch off the earbuds by holding the touch areas for 10 seconds, and charge the case.
The earbuds don't switch on when taken out	Put them in the case and charge it for at least 2 hours.
One earbud plays more quietly	The speaker may be blocked by dirt or earwax. Remove the ear tips and clean the small filter.

If that doesn't help, contact sackit via help and contact.

How do you charge headphones and earbuds?

Earbuds are charged in the charging case, and over-ear headphones are charged with a cable. Always charge fully before first use.

• Rock 300 (ROCKit X): Charge for at least 2 hours before first use. The case can be charged on a Qi charger, such as sackit's wireless chargers, or with the USB-C cable and a 5V/1A adapter.
• WOOFit Headphones: Charge for at least 4 hours with the supplied USB cable before first use.
• Touch 300: The light by the charging port is lit while charging. If the battery is flat, you can listen with a cable in the 3.5 mm AUX input.
• Touch 310: Charges via USB-C and has up to 25 hours of battery life.

Frequently asked questions

Why can't my phone find the headphones?

The headphones are probably connected to another device or not in pairing mode. Turn off Bluetooth on the old device and hold the X button for 10 seconds until the light flashes red and blue.

How do I know the headphones are connected?

On the Touch series the light flashes blue when the headphones are connected. On Rock 100 and Rock 300 the light flashes white when pairing is complete.

Why does only one earbud play?

Your phone is connected to a single earbud instead of the pair. Forget the earbuds under Bluetooth, reset them and pair them again.

Can I use the headphones with a cable?

Yes, Touch models with a 3.5 mm AUX input, such as Touch 300, can be used with a cable, even when the battery is flat.

How many devices can earbuds remember?

Rock 100 and Rock 300 can remember up to 8 devices. When you add a ninth, they forget the oldest.

Read also

• Guide: Which headphones should you choose?
• User manuals
• Wireless chargers
• Browse the range: headphones, over-ear headphones and in-ear headphones